Privacy Policy

Updated: October 2020

This is the Privacy Policy of Nuush Ltd (we/us/our).

This website, the brand to which it relates and all services and plans provided are owned and/or produced by us.

By using our website, plans, or services, you agree to our Privacy Policy. If you don’t agree with our Privacy Policy, please don’t use our website or buy our plans or services. When we make changes to this Privacy Policy your ongoing use of our website, plans, or services means that you accept those changes even if you haven’t read them.

This Privacy Policy is mainly aimed at our clients. If you are not a client please read our Cookie Policy.

A quick note about our tone of voice

We run a business and we take that seriously. But we’re also lively, outdoorsy humans who like to laugh. We love keeping things real and truthful, like admitting that we love crisps, and are particularly good at making up new (and better) words for things. We try to write like real people, even with serious/legal things like this Privacy Policy. We write as we speak and hope it helps you understand what’s what. But listen, we’re not perfect, so if we ever fall short we want you tell us:

1. The information we hold about you

Information submitted through our website
When you subscribed to one of our plans you told us your name, date of birth, address, telephone number, body measurements, food preferences, details about your health and lifestyle, medication you may be taking and payment details.

Depending on the subscription we may also hold your training schedule, data from your Garmin and related devices and any feedback you tell us.

We don’t know or store your credit card details at Nuush. All transactions are handled using industry leading encryption through our payment gateway at

If you subscribe to our mailing list you agree to allow us to store and use the information you provide on the form – i.e. your first name and email address – to email you news, tips and offers about our services. You can change your mind at any time by clicking the unsubscribe link in the footer of any email you receive from us, or by contacting us at

Note that if you unsubscribe from our mailing list you will continue to receive subscription-specific information until your subscription ends.

Information submitted by email
We occasionally ask you for information by email to support any questions you might have about your plan or to answer your feedback.

Information submitted by voice
We do not — and never will — record telephone or Skype calls. We may make handwritten notes during a call which we will destroy either immediately after the call ends or after we have taken action on the notes.

2. How we use your information

We use your information to:

  • provide our plans and services,
  • analyse and improve the plans and services we give you and our other customers,
  • send you emails and newsletters
  • meet our insurance obligations.

We may also use your contact information tell you about our other plans and services.

3. Who sees your information

You information is accessible by:

  • all of the staff at Nuush
  • consultants who help us improve our business
  • some staff at SiteGround, our web host

Consultants and SiteGround will only ever see your information in the context of supporting technical issues that may come up or when developing new features for our business and are bound by this privacy policy and our Terms and Conditions.

Only when absolutely necessary, we’ll also share your information to comply with the law, or to enforce our Terms and Conditions, or to protect our rights and the safety of us and our customers.

4. How long we keep your information

To help with continuity between periods of account inactivity we keep your information in our database for a period of four years from the date your subscription ends. If you haven’t subscribed to any of our plans after four years we will delete your information.

You can ask us to delete your information at any time by emailing us. Note that this will remove your entire account history and cannot be undone. If you subsequently resubscribe to one of our plans you’ll have to start from scratch.

If you want to download a copy of your data please email us.

5. Where your data is stored

Your data is stored in Slough (UK) which is the location of our webhost’s data centre.