Details about how Nuush uses and stores your data.
We run a business and we take that, and your privacy, seriously. But we’re also human and we like to keep things relatable and to reflect our personality. We try to write like real people, even with serious or legal documents like this one. We write as we speak and hope it helps you better understand us and our business.
We recognise that we’re not perfect, so if we ever fall short or you have any questions, please contact us: firstname.lastname@example.org
This website, the brand to which it relates and all services and plans provided are owned and/or produced by us.
Information submitted through our websiteIf you bought a nutrition subscription you told us your name, email address, postal address and phone number. You would also have entered your credit card details but we don’t know or store those details at Nuush. All financial transactions are handled using industry leading encryption through our payment gateway at stripe.com.
If you completed our questionnaire you also told us your date of birth, body measurements, food preferences, details about your health and lifestyle, medications you may be taking and other personal data.
Depending on your subscription we may also hold your training schedule, data from your Garmin and related devices and any feedback you tell us.
If you bought something from our shop you told us your name, email address and billing address.
Information submitted by emailWe occasionally ask you for information by email or through messaging apps to support any questions we might have about your nutrition plan or to answer your feedback.
Information submitted by voiceWe do not — and never will — record telephone calls or calls made over messaging apps such as WhatsApp or Skype. We may make handwritten notes during a call which we will destroy either immediately after the call ends or after we have taken action on the notes.
A “Unique ID” tracking cookie is used for the legitimate purpose of anonymously identifying unique visitors, but otherwise no “personal data” is logged by Clicky.
Clicky processes anonymised information about:
We will not identify you through analytics information, and we will not combine analytics information with any other data that could identify who you are.
The lawful basis for processing anonymised data for Clicky is your consent.
We use your data to:
Under the General Data Protection Regulation (GDPR), the lawful basis we rely on for processing this data is:
(a) We have a legitimate interest.
Your data is always accessible by all of the team at Nuush.
Your data may also be seen by:
Only if absolutely necessary, we will share your information to comply with the law, or to enforce our Terms and Conditions, or to protect our rights and the safety of us and our customers.
Nutrition SubscriptionsWe keep your data in our system for two years from the date your subscription ends. This is for two reasons:
If you haven’t renewed your subscription or bought any of our plans after two years we will delete all of your data.
Nutrition ConsultationsThe form you submitted when you booked a Nutrition Consultation stays in our system for two years. This retention period is necessary to protect us from false claims of negligence.
After two years we delete your data.
ShopIf you bought something from our shop the data you submitted when you completed your purchase can be in our system for up to two months. When we dispatch your shop item(s) we wait a further 31 days in case there are delivery issues before deleting the data.
Deleting your dataWhen we delete your data from the live systems it takes a further 30 days from the date of deletion for your data to be permanently removed from our backups.
You can ask us to delete your data at any time.
In all cases where we are asked to delete data we will keep a note of the following for two years after the request: your name, your email address, the reason, the date of the request and the outcome.
Our web host is SiteGround. Your data is stored in London (UK), which is the primary location of SiteGround’s servers and in Eemshaven, NL, the backup location.
Data collected by Clicky may be transferred outside the EEA for processing.
Under data protection law, you have rights including:
You are not required to pay any charge for exercising your rights. If you make a request, we have one month to respond to you.
Please contact us if you wish to make a request.
Address: Nuush Ltd, 1 Maple Drive, Stilton, Peterborough, PE7 3FN
You can complain to the Information Commissioner’s Office (ICO) if you are unhappy with how we have used your data.
ICO website: https://www.ico.org.uk
Information Commissioner’s OfficeWycliffe HouseWater LaneWilmslowCheshireSK9 5AF
Helpline number: 0303 123 1113
Updated: 18 February 2022
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